FAQ

Warranty

Warranty Statement:

We stand behind the quality of our products and offer the following warranty:

  1. 30-Day Refund Policy: If the packaging of your product is unopened and sealed, or if you encounter any technical issues within 30 days of your purchase, we will provide a full refund.
  2. 1-Year Warranty: We also provide a 1-year warranty for any defects or issues that may arise with your product. During this period, we will repair or replace the item free of charge, ensuring your satisfaction with your purchase.

This warranty is valid from the date of purchase.

Your satisfaction is our priority, and we are committed to delivering reliable and high-quality products.

Feedback or help

Feedback and Contact Information:

We value your feedback and aim to continually improve our products and services. Your input is invaluable in helping us enhance your experience. If you have any suggestions, concerns, or simply want to share your thoughts, please don't hesitate to reach out to us.

You can contact us through the following channels:

We appreciate your trust in us and look forward to hearing from you. Thank you for choosing PrismRGB

How do I install/use the product?

View plugins

  1. Click the link, view and select the correct plugin.
  2. Download plugin and place in Documents > WhirlwindFX > Plugins
  3. Restart SignalRGB


Setting up SignalRGB for devices

Do you offer international shipping?

While we primarily serve customers in the USA and Canada, we welcome inquiries from customers in the EU and other regions. If you are located in the EU or any other area outside of North America, please contact us for more information on international shipping options and availability specific to your location. We are happy to assist you further.

Are your products compatible with various lighting systems?

All of our products are designed exclusively for use with SignalRGB lighting systems. We have optimized our products to work seamlessly with SignalRGB technology to deliver the best lighting experience for our customers. If you have any questions about compatibility or need assistance with SignalRGB integration, please don't hesitate to reach out.

What is our mission?

Our Mission Statement:

At PrismRGB, our mission is clear and unwavering: to craft controllers that seamlessly integrate with SignalRGB technology while pushing the boundaries of functionality. We are committed to creating products that not only work well with SignalRGB but also enhance your overall experience.

What sets us apart is our unwavering dedication to our community. We believe in the power of collaboration and that's why we actively listen to our customers' feedback. Your insights are invaluable in guiding our innovations and ensuring that our controllers not only meet your current needs but also anticipate your future desires.

SignalRGB is more than just lighting control; it's a platform for immersive experiences. Our controllers are designed to unlock the full potential of this technology, allowing you to customize, synchronize, and elevate your gaming, entertainment, and productivity environments.

As we embark on this journey, we don't want you to simply be customers; we want you to be part of our community. Together, we'll continue to push the boundaries, innovate relentlessly, and deliver controllers that not only work seamlessly with SignalRGB but also redefine what's possible in your world of color and creativity.

Thank you for being an integral part of our mission.

PrismRGB